1. Privacy at a Glance

General Information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data are all data with which you can be personally identified. Detailed information on the subject of data protection can be found in our privacy policy listed below this text.

Data Collection on this Website

Who is responsible for the data collection on this website?

Data processing on this website is carried out by the website operator. You can find their contact details in the 'Information about the Responsible Party' section of this privacy policy.

How do we collect your data?

Your data is collected, on one hand, by you providing it to us. This could, for example, be data that you enter into a contact form.

Other data is collected automatically or with your consent by our IT systems when you visit the website. These are mainly technical data (e.g., internet browser, operating system, or time of page access). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right to receive information about the origin, recipient, and purpose of your stored personal data at any time free of charge. You also have the right to request the correction or deletion of this data. If you have given your consent to data processing, you can revoke this consent at any time for the future. Furthermore, you have the right to request the restriction of the processing of your personal data under certain circumstances. You also have the right to lodge a complaint with the competent supervisory authority.

For this purpose and for further questions regarding data protection, you can contact us at any time.

2. Hosting

We host the content of our website with the following provider:

External Hosting

This website is hosted externally. The personal data collected on this website is stored on the servers of the host(s). This may include, but is not limited to, IP addresses, contact requests, meta and communication data, contract data, contact details, names, website access, and other data generated via a website.

External hosting is carried out for the purpose of fulfilling a contract with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of a secure, fast, and efficient provision of our online offer by a professional provider (Art. 6 para. 1 lit. f GDPR). If consent has been obtained, the processing is based exclusively on Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information on the user's device (e.g., device fingerprinting) according to the TTDSG. Consent can be revoked at any time.

Our host(s) will only process your data to the extent necessary to fulfill its obligations and will follow our instructions regarding this data.

We use the following host(s):

Microsoft Azure

3. General Information and Mandatory Information

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the legal data protection regulations as well as this privacy policy.

When you use this website, various personal data is collected. Personal data are data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens.

We would like to point out that data transmission over the Internet (e.g., communication by e-mail) may have security gaps. A complete protection of data against access by third parties is not possible.

Information about the Responsible Party

The responsible party for data processing on this website is:

Pit Ogermann
Schäfergasse 19
74072 Heilbronn

Telephone: +49 17640025271
Email: service@swiftron.eu

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g., names, email addresses, etc.).

Storage Duration

Unless a specific storage period has been specified within this privacy policy, your personal data will remain with us until the purpose for which it was collected no longer applies. If you make a legitimate request for deletion or revoke your consent to data processing, your data will be deleted, provided we have no other legally permissible reasons for storing your personal data (e.g., tax or commercial retention periods); in the latter case, the deletion will take place after these reasons cease to apply.

General Information on Data Processing

If you have given your consent to data processing, we will process your personal data based on Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, if special categories of data within the meaning of Art. 9 para. 1 GDPR are processed. If there is an explicit consent to the transfer of personal data to a third country, this will be based on Art. 49 para. 1 lit. a GDPR. If you have consented to the storage of cookies or access to information on your device (e.g., via device fingerprinting), the processing will additionally be based on § 25 para. 1 TTDSG. Consent can be revoked at any time. If your data is processed to fulfill a contract or to carry out pre-contractual measures, Art. 6 para. 1 lit. b GDPR serves as the legal basis. Furthermore, we process data on the basis of Art. 6 para. 1 lit. c GDPR insofar as we are legally obligated to do so. Processing may also take place on the basis of Art. 6 para. 1 lit. f GDPR to safeguard our legitimate interests. The legal basis for processing your data can be found in the individual processing sections of this privacy policy.

Recipients of Personal Data

In the course of our business activities, we work with various external entities. Sometimes, it is necessary to transfer personal data to these external entities. We only pass on personal data to external entities if this is necessary for the fulfillment of a contract, if we are legally obliged to do so (e.g., disclosure of data to tax authorities), if we have a legitimate interest in the transfer according to Art. 6 para. 1 lit. f GDPR, or if another legal basis allows data transfer. When using processors, we only transfer personal data of our customers based on a valid data processing agreement. In the case of joint processing, a joint processing agreement is concluded.

Revocation of Your Consent to Data Processing

Many data processing operations are only possible with your express consent. You can revoke consent you have already given at any time. The legality of the data processing carried out before the revocation remains unaffected by the revocation.

Right to Object to the Collection of Data in Special Cases and to Direct Marketing (Art. 21 GDPR)

IF DATA PROCESSING IS BASED ON ART. 6 PARA. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION, INCLUDING PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS FOR PROCESSING CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS, AND FREEDOMS OR FOR THE ESTABLISHMENT, EXERCISE, OR DEFENSE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21 PARA. 1 GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSE OF SUCH ADVERTISING; THIS ALSO APPLIES TO PROFILING IN SO FAR AS IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION PURSUANT TO ART. 21 PARA. 2 GDPR).

Right to Lodge a Complaint with the Supervisory Authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, place of work, or place of the alleged infringement. The right to lodge a complaint exists without prejudice to other administrative or judicial remedies.

Right to Data Portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another responsible party, this will only be done to the extent technically feasible.

Information, Correction, and Deletion

Within the scope of the applicable legal provisions, you have the right to free information about your stored personal data, its origin and recipient and the purpose of data processing and, if necessary, a right to correction or deletion of this data. For this purpose and for further questions about personal data, you can contact us at any time.

Right to Restriction of Processing

You have the right to request the restriction of the processing of your personal data. For this purpose, you can contact us at any time. The right to restriction of processing exists in the following cases:

  • If you contest the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data.
  • If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of deletion.
  • If we no longer need your personal data, but you need it for the exercise, defense, or assertion of legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
  • If you have filed an objection pursuant to Art. 21 para. 1 GDPR, a balance must be struck between your interests and ours. As long as it is not yet clear whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, these data – apart from their storage – may only be processed with your consent or for the establishment, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a member state.

SSL or TLS Encryption

For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the website operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from 'http://' to 'https://' and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Notice regarding data transfer to the USA and other third countries

We use tools from companies based in the USA or other countries that are not considered to have data protection standards equivalent to those of the EU. When these tools are active, your personal data may be transferred to and processed in these third countries. Please note that in these countries, a level of data protection comparable to that of the EU cannot be guaranteed. For example, US companies may be required to disclose personal data to law enforcement agencies without the ability for affected individuals to legally challenge such actions. Therefore, it cannot be ruled out that US authorities (e.g., intelligence agencies) may process, analyze, and permanently store your data located on US servers for surveillance purposes. We have no control over these processing activities.

4. Plugins and Tools

Stripe

We offer the possibility to process payments through the payment service provider Stripe, c/o Legal Process, 510 Townsend St., San Francisco, CA 94103 (Stripe). This corresponds to our legitimate interest in providing an efficient and secure payment method (Art. 6 para. 1 lit. f GDPR). In this context, we provide the following data to Stripe, as far as it is necessary for the performance of the contract (Art. 6 para. 1 lit. b GDPR).

  • Name of the cardholder
  • Email address
  • Customer number
  • Order number
  • Bank details
  • Credit card information
  • Validity period of the credit card
  • Credit card verification number (CVC)
  • Date and time of the transaction
  • Transaction amount
  • Name of the provider
  • Location

The processing of the data provided under this section is neither legally nor contractually required. Without the transmission of your personal data, we cannot process a payment via Stripe.

Stripe assumes a dual role as controller and processor in data processing activities. As a controller, Stripe uses your transmitted data to fulfill regulatory obligations. This corresponds to Stripe's legitimate interest (pursuant to Art. 6 para. 1 lit. f GDPR) and serves the performance of the contract (pursuant to Art. 6 para. 1 lit. b GDPR). We have no influence on this process.

As a processor, Stripe acts to complete transactions within the payment networks. Within the framework of the data processing agreement, Stripe acts exclusively on our instructions and has been contractually obliged, in accordance with Art. 28 GDPR, to comply with data protection regulations.

Stripe has implemented compliance measures for international data transfers. These apply to all worldwide activities where Stripe processes personal data of natural persons in the EU. These measures are based on the EU Standard Contractual Clauses (SCCs).

For further information on objection and elimination options regarding Stripe, please visit: https://stripe.com/privacy-center/legal

Your data will be stored by us until the completion of the payment processing. This includes the period required for processing refunds, debt collection, and fraud prevention.

Google Analytics

We use Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (Google). Google Analytics uses cookies, which are text files placed on your computer, to help analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information on our behalf to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

The use of Google Analytics is based on your consent (Art. 6 para. 1 lit. a GDPR). You can withdraw your consent at any time with future effect by adjusting the cookie settings in your browser or by opting out of Google Analytics by using the following link: https://tools.google.com/dlpage/gaoptout. You can also change the Consent Preferences on our site.

We have activated IP anonymization on this website. This means that your IP address will be truncated within the European Union or the European Economic Area before being transmitted to the United States. Only in exceptional cases will the full IP address be transmitted to a Google server in the United States and truncated there.

Google Analytics data retention is set to 26 months. For more information on how Google Analytics handles user data, please visit Google's privacy policy: https://support.google.com/analytics/answer/6004245.

Google has implemented compliance measures for international data transfers. These measures are based on the EU Standard Contractual Clauses (SCCs).

Facebook Pixel

We use the Facebook Pixel, a web analytics service provided by Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA (Facebook). The Facebook Pixel allows us to track user actions after they are redirected to our website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected through the Facebook Pixel is anonymous to us, meaning we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which may link it to your Facebook account and use it for its own promotional purposes, in accordance with Facebook's Data Usage Policy (https://www.facebook.com/about/privacy/).

The use of the Facebook Pixel is based on your consent (Art. 6 para. 1 lit. a GDPR). You can withdraw your consent at any time with future effect by adjusting the cookie settings in your browser or by opting out via the following link: https://www.facebook.com/ads/preferences.

Facebook has implemented compliance measures for international data transfers. These measures are based on the EU Standard Contractual Clauses (SCCs).

For more information on how Facebook processes your data and your rights regarding data protection, please visit Facebook’s Data Usage Policy: https://www.facebook.com/about/privacy/.

YouTube Platform

We use YouTube videos on our website, embedded through a method called "Framing." This involves inserting an HTML link provided by YouTube into our website, allowing the video to be played directly from YouTube's servers.

We use YouTube's "enhanced privacy mode" for this. According to YouTube, data is only collected when you play the video. If you visit our website but don't play the video, no data will be collected. By clicking the play button, you agree that your IP address will be transmitted to YouTube (YouTube, LLC 901 Cherry Ave. San Bruno, CA 94066 USA)

Personalization of Chatbot Responses

Our chatbot offers personalized responses to enhance your user experience. Here, we explain how this personalization works and what measures we take to protect your data.

Anonymous Data Collection

To better assist you, we collect anonymized data about your interactions with our chatbot, such as clicks and scrolls. This data is stored together with a randomly generated UUID, which is valid only for the duration of your visit to our website. No IP addresses or other personal information are collected.

Data Transmission and Storage

The collected data is transmitted over a secure, encrypted connection (HTTPS) to our server in the Azure Cloud in Europe. For analysis by AI models (LLMs), anonymized data is also selectively sent to Google (Gemini model) and OpenAI in the USA. The interaction data is stored in natural language and is used solely to personalize the chatbot's responses.

Use of AI for Personalization

Our AI models analyze the anonymized data to interpret the user's purpose for visiting. Questions such as "Why is this anonymous user on the site?" or "What is the user's goal?" are central to the analysis. No conclusions are drawn about age, gender, nationality, or geographic location. This analysis helps us tailor the chatbot's responses and support suggestions to your needs.

No Third-Party Sharing

We do not share your anonymized data with third parties. The platform operator receives only aggregated reports that do not identify individuals.

Consent and Withdrawal

Before tracking begins, you must actively consent in our consent settings. You can change this consent at any time and disable tracking if you wish.

Right to Information

Since the data is anonymized, we cannot provide information about the stored data upon request. Technical identification at the user level is not possible. You can direct general inquiries to privacy@swiftron.eu.

We are committed to treating your data securely and anonymously. If you have questions about personalization or our privacy practices, please feel free to contact us at any time.