General Terms and Conditions (T&Cs)
Status: February 2026
1. Scope and Target Group
1.1 These Terms and Conditions (T&Cs) govern the contractual relationship between Swiftron, represented by Pit Ogermann, Germany (hereinafter "Swiftron"), and its customers (hereinafter "Client").
1.2 B2B Requirement: Swiftron’s services are intended exclusively for entrepreneurs (within the meaning of § 14 BGB), legal entities under public law, or special funds under public law. By using our services, the Client confirms they are acting in their capacity as a business entity. Consumers (consumers within the meaning of § 13 BGB) are not permitted to use our services.
2. Service Description and AI Usage
2.1 Swiftron provides a Software-as-a-Service (SaaS) solution consisting of an AI-powered chatbot. This bot indexes the Client’s website content and provides automated responses to user inquiries.
2.2 Third-Party Models: Swiftron utilizes advanced Large Language Models (LLMs) from third-party providers, including but not limited to OpenAI and Google (Gemini). The Client acknowledges that data may be processed by these sub-processors as outlined in our Data Processing Agreement.
2.3 Probabilistic Nature: AI-generated outputs are probabilistic results. Swiftron does not guarantee the factual correctness, legal compliance, or appropriateness of the responses generated by the chatbot.
3. Payment and Credits
3.1 Billing is based on a pay-as-you-go model. Payments are processed securely via Stripe.
3.2 Credit Validity: Purchased credits or granted starting credits (e.g., the initial €5 credit) do not expire and remain available in the Client’s account as long as the account remains active. Credits are non-refundable and cannot be converted into cash.
3.3 The Client is responsible for any transaction fees or taxes applicable to their jurisdiction.
4. Use of the Service and Client Obligations
4.1 The Client is responsible for the content of the website provided for indexing and must ensure it does not infringe on third-party rights or applicable laws.
4.2 The Client shall not use the chatbot for illegal purposes, including the dissemination of malware, hate speech, or the automated generation of spam.
4.3 It is the Client’s responsibility to provide a legally required imprint (Impressum) and privacy policy on their website, informing their own users about the use of the chatbot and the processing of their data.
5. Data Protection and DPA
5.1 Data processing is carried out in accordance with the GDPR. Both parties agree to enter into a Data Processing Agreement (DPA) according to Art. 28 GDPR, which is provided by Swiftron within the platform.
5.2 The Client remains the "Controller" regarding the data of their website visitors, while Swiftron acts as the "Processor."
6. Limitation of Liability
6.1 Swiftron is liable without limitation for damages resulting from injury to life, body, or health, and for damages caused by intent or gross negligence.
6.2 In cases of slight negligence, Swiftron is only liable for the breach of an essential contractual obligation (cardinal obligation). In these cases, liability is limited to the foreseeable, typically occurring damage. Swiftron is not liable for indirect damages, lost profits, or consequential damages.
6.3 Swiftron assumes no liability for the content of the bot’s responses or for any legal consequences resulting from erroneous, hallucinated, or unlawful statements made by the AI.
7. Intellectual Property
7.1 All rights to the software, the source code, and the "Swiftron" brand remain with Swiftron.
7.2 The Client is granted a simple, non-transferable right to use the service for the duration of the contract.
8. Termination
8.1 The contract may be terminated by either party at any time without notice by deleting the account or stopping the service. Usage incurred up to the point of termination will be billed accordingly.
9. Final Provisions
9.1 This contract is governed by the laws of the Federal Republic of Germany. The UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.
9.2 The place of jurisdiction for all disputes arising from this contract is the registered office of Swiftron.
9.3 Should any provision be or become invalid, the validity of the remaining provisions shall remain unaffected.